Cancellation policy
Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or had taken possession of the goods. To exercise your right of withdrawal, you must contact us at
BGG online bookstore
c/o Gerd-Christian Treutler
Ruppiner Str. 61
14612 Falkensee
Germany
Fax: 03322 234387
E-Mail: bestellung@bggroteradler.de
by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to revoke this contract. You can use the attached model withdrawal form for this purpose, which is, however, not mandatory. In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of withdrawal
If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs, without delay and at the latest within fourteen days of the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. Under no circumstances will you be charged any fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.
– End of the cancellation policy –
¹ This cancellation policy does not apply to the separate delivery of goods.
Sample cancellation form
(If you wish to cancel the contract, please complete and return this form.)
To
BGG online bookstore
c/o Gerd-Christian Treutler
Ruppiner Str. 61
14612 Falkensee
Germany
Fax: 03322 234387
E-Mail: bestellung@bggroteradler.de
HI/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods:
Ordered on / received on (*):
Name of consumer(s):
Address of consumer(s):
Telephone/E-Mail (*):
Date / signature of consumer(s).
(only in case of paper communication)
___________
(*) Delete as applicable